We are looking for Salesforce Business Analyst.
We are a team of more than 130 professionals passionate about what we do.
Multidisciplinary Career Innovative
Teams Development Projects
What can we offer you?
- Indefinite contract.
- Possibility to remote work. Good working climate.
- Be part of a multinational company that offers opportunities for professional growth.
- Working across time zones and cultures in a global / multinational environment.
The Business Analyst will be responsible for the delivery of Global CRM roadmap, including the deployment of projects and maintenance of the existing capabilities. Our core CRM platform is Salesforce, and integrates with other platforms.
- Drive the implementation
- Gather business requirements and work together with the business area leads (both globally and locally) and drive their prioritization.
- Establishing standardized processes and performance monitoring tools across the organization.
- Perform fit/gap analysis of requirements gathered
- Create functional and technical specifications for the build of the IT solutions.
- Prepare, document and execute test cases to verify the IT solutions built.
- Support business users by providing solution expertise
- Coordinate other ICT teams in the integration of CRM and Digital IT platforms both between them and with other systems and applications.
Our Business Analyst must be senior analyst / consultant with a track record of competency in the field of CRM, including at least 5 years of experience.
- Strong business domain knowledge, adequate legislation, standards and best practices in areas of Customer Management, Sales & Marketing, and Customer Service.
- Self-motivated and driven to achieve professional success in end-client environment.
- Target oriented and professional work attitude.
- Experience in program delivery methodologies both Waterfall and Agile.
English is required
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